24/7 Industrial Automation Support Since 1984
Control Concepts has provided industrial automation repair, field service, and control solutions since 1984. When downtime strikes, our technicians respond with the urgency your operation demands and the experience needed to diagnose problems efficiently.
Our Goals
- Reduce costly downtime
- Reduce the risk of equipment breakdown
- Improve equipment performance and reliability
- Help customers identify failure trends and maintenance needs
Our Industrial Automation Expertise
- Factory-authorized service for select leading manufacturers
- Experience servicing equipment across a wide range of industries and industrial equipment brands
- Extensive experience with industrial machinery, controls, drives, PLCs, and automation systems
About Our Technicians
Bill Gray, President of Control Concepts, has served as Past Chairman of the Electrical Apparatus Service Association (EASA) and has also served on its executive committee.
Our field service technicians bring hands-on experience troubleshooting, repairing, and supporting industrial electronics and automation systems in demanding operating environments.
Factory-Authorized Service for Select Brands
Control Concepts provides factory-authorized service for select industrial automation and motor-control manufacturers, including:
UL 508A Control Panel Capabilities
Control Concepts is a UL 508A panel shop, providing custom industrial control panel design, fabrication, installation, testing, and programming.
UL 508A establishes requirements for industrial control panels. Maintaining our UL 508A certification demonstrates that our panel-building processes meet applicable UL requirements.
For our customers, this provides additional confidence that qualifying panels are built using documented procedures, appropriate components, and recognized safety requirements.
- Qualifying panels are built in accordance with applicable UL 508A requirements
- Our panel-building practices are subject to UL oversight and periodic inspections
- UL 508A certification helps support inspection and compliance requirements for industrial control panels
Our Approach to Troubleshooting
Our technicians use the SMARTS troubleshooting approach to evaluate industrial automation problems systematically and avoid unnecessary repairs.
S – Safety. Before diagnostics begin, we make sure personnel, customers, and equipment are protected.
M – Manual. Manufacturer documentation helps our technicians interpret fault codes, diagnostic messages, operating parameters, and equipment requirements.
A – Application. We troubleshoot the complete application rather than assuming an individual component is the source of the problem. Many equipment faults are caused by conditions elsewhere in the machine or electrical system.
R – Readings. We evaluate line voltage, motor current, temperatures, and other operating conditions to identify issues such as unstable voltage, electrical noise, overheating, or power-quality problems.
T – Talk. Operators and equipment users often provide valuable insight because they know how the machinery normally operates and what occurred immediately before the failure.
S – Simple Solutions. We rule out straightforward causes before moving into more complex and costly troubleshooting or repairs.
